Do you have experience dealing with 'difficult' patients?

The FCP role has many challenges, including dealing with patients who may be unpleasant, unwilling to engage or have strong demands. 

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Think of your previous experiences of dealing with patients like this. Consider things like:
 

• Remain calm and professional

• Listen carefully and show empathy

• See things from their perspective 

• Try to find common ground as a starting point

• Work with the patient to find a solution